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service-agent jobs in SouthAfrica

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Total Records found - 761
1 ] Call Center Agent - Johannesburg, Gauteng 2001
Employer :TEAM INVEST CUSTOMER SERVICE
Description :Salary: R7000 - R9000, fortnightly pay, salary plus monthly bonus schemeHours: shift pattern, 4-5 days a week full time, 40 hoursPermanentLocation: Ranburg areaContact Centre Advisor, Customer Service (INBOUND ,Sales,Customer service)ABOUT the role:Working in an exciting and growing international company where you will be integral in helping to resolve customer queries. You will be part of the contact centre's large team and the front line for our customers, making it essential you have a positi
07 Feb 2020
2 ] Service Agent - Cape Town, Western Cape
Employer :EQ8 Recruit
Description :Service desk Customer Service Technical JOB SUMMARY Reporting to the Service Desk Manager, The Service Agent is responsible for assisting clients with troubleshooting and resolution of customer support queries and managing these requests to resolution. ABOUT OUR CLIENT Our client is a reputable and market leading stakeholder communications company specialising in cloud-based contact centre technologies. THE SUCCESSFUL APPLICANT In order to be shortlisted for vacancy, the successful candi
13 Mar 2020
3 ] Service Agent - Johannesburg, Gauteng
Employer :Altron
Description :Main Job Purpose To ensure correct allocation of calls, follow-up on call closure as well as first time fix, and to close the loop by providing feedback on customer call resolution satisfaction and ensure that customer Service Level Agreement's. Job Description Manage customer service representatives (CSR's) to drive customer service excellence. Address and assign all incoming calls to drive Service Level Agreements (SLA's) achievement for customer satisfaction Exhibit a pro-active approach in
19 Nov 2019
4 ] Service Agent - Johannesburg, Gauteng
Employer :Bytes Managed Solutions
Description :Main Job Purpose To ensure correct allocation of calls, follow-up on call closure as well as first time fix, and to close the loop by providing feedback on customer call resolution satisfaction and ensure that customer Service Level Agreement's. Job Description Manage customer service representatives (CSR's) to drive customer service excellence. Address and assign all incoming calls to drive Service Level Agreements (SLA's) achievement for customer satisfaction Exhibit a pro-active approach in
19 Nov 2019
5 ] Service Agent - Johannesburg, Gauteng
Employer :Altron
Description :Key Responsibilities: Prioritise all incoming calls to meet planned date. Assign Customer Service Representative to all jobs Monitor and take ownership of ALL project calls Ensure that CSR’s are dispatched within planned date Ensure that 80% of staff are dispatched always Drive CSR’s to complete calls in accordance with planned date. Manage escalations and escalate to Project Manager/ FSM when necessary Job Requirements: Knowledge Grade 12/ Matric Service Delivery in an IT environment Knowledg
12 Oct 2019
6 ] Service Agent - Johannesburg, Gauteng
Employer :Bytes Managed Solutions
Description :Key Responsibilities: Prioritise all incoming calls to meet planned date. Assign Customer Service Representative to all jobs Monitor and take ownership of ALL project calls Ensure that CSR’s are dispatched within planned date Ensure that 80% of staff are dispatched always Drive CSR’s to complete calls in accordance with planned date. Manage escalations and escalate to Project Manager/ FSM when necessary Job Requirements: Knowledge Grade 12/ Matric Service Delivery in an IT environment Knowledg
12 Oct 2019
7 ] Service Agent - Johannesburg, Gauteng
Employer :Altron
Description :Key Responsibilities: Prioritise all incoming calls to meet planned date. Assign Customer Service Representative to all jobs Monitor and take ownership of ALL project calls Ensure that CSR’s are dispatched within planned date Ensure that 80% of staff are dispatched always Drive CSR’s to complete calls in accordance with planned date. Manage escalations and escalate to Project Manager/ FSM when necessary Job Requirements: Knowledge Grade 12/ Matric Service Delivery in an IT environment Knowled
14 Feb 2020
8 ] Agent - Randburg, Gauteng
Employer :Tracker South Africa
Description :Introduction Tracker requires the services of an Agent in the Customer Experience Department based at Tracker Head Office in Johannesburg. The successful candidate will be responsible for Tracker info, Bank and Customer Services updates. Job description RESPONSIBILITIES:Accurate capturing of data and updating of customer information electronically/telephonically.Ensure that Customer Service standards are maintained in a highly pressurized environment. Meet targets as per Key Performance Agreemen
22 Jul 2020
9 ] Service Desk Agent - Grahamstown, Eastern Cape
Employer :Rhodes University
Description :Service Desk Agent Apply Information Technology, Eastern Cape Grahamstown R 173644 - R 248687 Service Desk Agent in the Information and Technology Services Division Service Desk Agent in the Information and Technology Services Division Recognising that diversity is important in achieving excellence, Rhodes University especially encourages South African members of underrepresented designated groups to apply. Spouses and Partners of existing staff members are also encouraged to apply. Please not
14 Mar 2020
10 ] Merchant Customer Service Agent - Sandton, Gauteng
Employer :Kazang
Description :EFTPOS a division of Paycorp is looking for a Customer Service Agent in the Merchants department. ? Attend to all customer service related queries timeously and ensure that queries are attended to within SLA. ? Ensure that all statement queries are attended to effectively and within agreed upon SLAs. ? Administration of loan terminal reports. ? Administration of manual capability requests. ? Update all merchant details accurately on relevant systems. ? Facilitate merchants cancellation proces
10 Sep 2019
11 ] Customer Service Agent - Vereeniging, Gauteng
Employer :Fempower Personnel
Description :Our client in Vereeniging has an opportunity available for a Customer Service Agent. Requiirements Matric (Grade 12) Knowledge and experience of Funds and Rturns (Manual and Online) processing Above average verbal communication and listening skills Customer service orientated Advance computer literacy Query resolution skills Ability to overcome obstacles and meeti targets and deadlines KPA's Logs and tracks all enquiries and complaints on the system (first line of support) Handles all general
17 Mar 2020
12 ] Customer Service Agent - Umhlanga, KwaZulu-Natal
Employer :freerecruit.co.za
Description :A vacancy has become available for a new Customer Service Agent to join our clients winning team. Duties and Responsibilities include: Aiming to achieve first call resolution of client queries, Investigating queries where necessary and providing timeous feedback to clients, Maintaining the high standards of the company by upholding the SLA standards, Escalating queries where necessary to ensure client satisfaction, Accurate logging of information onto CMS for reporting purposes, Follow up timeo
13 Dec 2019
13 ] Customer Service Agent - Milnerton, Western Cape
Employer :Dante Personnel
Description :Sales & Marketing & PR, Western Cape Milnerton R 12 500 - R 15 000 Customer Service Agent Milnerton R12,500 - R15,000ctc (depending on Experience) Our client situated in the Milnerton Area is looking for a young, vibrant and dynamic Recruitment/HR Assistant to join their team. Minimum requirements: Matric certificate Minimum 3years' customer service experience within a Call Centre environment Excellent communication skills – written and verbal Excellent organisational skills Able to funtion in
11 Jan 2020
14 ] Guest Service Agent - FO Durban, KwaZuluNatal
Employer :Hilton Garden Inn
Description :Work Locations : Hilton Garden Inn Umhlanga Arch Umhlanga Durban 500200 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Ser
12 Sep 2020
15 ] Customer Service Agent - Cape Town, Western Cape
Employer :Maersk
Description :The role of the Customer Service Agent is to own and manage the customer experience. This includes proactively monitoring and managing the end-to-end shipment cycle in compliance with company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer or keeping customers informed of relevant deviations. We offer At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this throug
30 Nov 2019
16 ] Service Desk Agent I - Brackenfell, Western Cape
Employer :Shoprite Group
Description :Closing Date 2020/02/21 Reference Number SHO200207-1 Job Title Service Desk Agent I Job Type Permanent Location - Country South Africa Location - Province Western Cape Location - Town or City Brackenfell, Cape Town Purpose of the Job The timely and effective electronic response to IT user queries and problems through the receipt and logging of problems reported by users and the co-ordination of rapid and appropriate responses to restore the IT services as quickly as possible, with the lea
07 Feb 2020
17 ] Service Desk Agent - Johannesburg, Gauteng
Employer :EOH Integrated Services
Description :The Role Job Summary The IT Service Desk Agent will be responsible for coordinating the service desk and all interactions there-of, to ensure prompt resolution of incidents as per the agreed upon service levels with the client. The Service Desk is often referred to as the Voice of IT and therefore this position will be suitable for a very service orientated individual with a passion for service delivery. Skills and Experience Experience Customer Service Skills Helpdesk/Call Centre Skills PC
07 Sep 2019
18 ] Customer Service Agent - Johannesburg, Gauteng
Employer :Fempower Personnel
Description :Our client is looking for a Customer Service Agent in the Johannesburg area. This is a temporary position. Requirements: An appropriate three year tertiary qualification (at least 360 credits) with 18 months proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Telecommunication or ICT environment OR A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience in processing life insurance/employee be
12 Oct 2019
19 ] Customer Service Agent - Johannesburg, Gauteng
Employer :RTT
Description :The Role RTT invites suitably qualified candidates to apply for the Customer Service Agent position based in Johannesburg (Jetpark Office). The role is responsible for accurately book all customer related shipments with end user. Provide excellent Customer Service to all clients by attending to their needs / queries promptly, efficiently and in a professional manner. Promote an efficient and positive image for the company. Skills and Experience Computer Literate Minimum 2 years’ experience in a
24 Aug 2019
20 ] Blended Customer Service Agent - Cape Town, Western Cape
Employer :ODiTY Outsourcing Pty LTD
Description :ODiTY is looking to grow its team.If you are an experience customer service agent apply now(1)Delivering exceptional customer service to all ODiTY partners and customers.(2) Effective and accurately identify the costumers issues.(3) Ensure resolutions of the customer issues.(4) Ensure all inbound/outbound calls are answered in a professional, friendly and polite manner.(5) Demonstrate excellence in customer service by achieving specified performance standards in the handling of inbound prospecti
26 Aug 2020
21 ] Service Desk Agent(Dutch) - Johannesburg, Gauteng
Employer :IBM
Description :Introduction A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures that continues. If you enjoy helping people with technical issue, you’ll love your career at IBM. Your Role and Responsibilities You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a
08 Dec 2019
22 ] Service Desk Agent(Dutch) - Johannesburg, Gauteng
Employer :IBM
Description :Introduction A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures that continues. If you enjoy helping people with technical issue, you’ll love your career at IBM. Your Role and Responsibilities You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a
24 Dec 2019
23 ] CUSTOMER SERVICE AGENT - Johannesburg, Gauteng
Employer :Johnson & Johnson Family of Companies
Description :Customer Service Agent Location: Midrand Contract: Permanent To deliver a professional, accurate, effective & efficient customer experience to both internal and external stakeholders via incoming & outgoing calls, emails and faxes. Develop customer relationships with hospitals so that revenue & purchases can be maximized and internal sales targets met. Receive and answer incoming emails, faxes and phone calls from customers as well as internal affiliates timeously & accurately capture orders on
06 Sep 2019
24 ] Customer Service Agent - Northern Suburbs, Western Cape
Employer :Tenacity Financial Services
Description :Tenacity would like to invite suitable candidates to apply for the Customer Service Agent position. This role will be accountable for the successful output of the following performance areas: Main Activities: Serves customers by providing product and service related information and resolving product and service related problems Dealing with Customer services Inbound calls for all affinities Resolves product or service problems by understanding the customer's complaint and request Determine th
09 Nov 2019
25 ] Customer Service Agent - Northern Suburbs, Western Cape
Employer :Tenacity Financial Services
Description :Tenacity would like to invite suitable candidates to apply for the Customer Service Agent position. This role will be accountable for the successful output of the following performance areas: Main Activities: Serves customers by providing product and service related information and resolving product and service related problems Dealing with Customer services Inbound calls for all affinities Resolves product or service problems by understanding the customer's complaint and request Determine th
22 Feb 2020
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